Terms & Refunds Policy
Terms of Service
Welcome to My PinPrint. By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read them carefully.
- Personalized Products: All products offered by My PinPrint are custom-made and personalized according to your specifications. Due to the unique nature of these products, each order is final once production begins.
- Order Accuracy: You are responsible for ensuring the accuracy of all information provided, including personalization details, shipping address, and contact information. My PinPrint is not liable for errors resulting from incorrect or incomplete information provided by you.
- Production and Delivery: We strive to produce and deliver your order within the estimated timeframes provided at checkout. However, delays may occur due to unforeseen circumstances. My PinPrint is not responsible for delays caused by third-party shipping services.
- Intellectual Property: By submitting designs, text, or other content for personalization, you confirm that you have the legal right to use such content. My PinPrint is not liable for any intellectual property disputes arising from customer-submitted content.
- Use of Website: You agree to use our website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their use of the website.
Refund and Replacement Policy
Due to the personalized and custom nature of our products, My PinPrint has the following refund and replacement policy:
- No Refunds for Personalized Products: All sales of personalized products are final. Refunds are not accepted for custom-made items, as they are tailored specifically to your order and cannot be resold.
- Replacements for Errors on Our Part: If a product is defective or contains an error caused by My PinPrint (e.g., manufacturing defect or incorrect personalization due to our mistake), we will replace the product at no additional cost to you. To request a replacement:
- Non-Returnable Items: Products that are damaged due to customer mishandling, wear and tear, or improper use are not eligible for replacement.
- Shipping Issues: If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. Claims for lost or damaged shipments must be reported within 14 days of the estimated delivery date.
Contact Us
For questions about this policy or to initiate a replacement request, please contact us at mypinprint@gmail.com. We aim to respond to all inquiries within 2 business days.
My PinPrint reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website.